Delivery & Returns

Your Best Night’s Sleep, Delivered.

At World of Beds, we believe the journey to a better night’s sleep should be as restful as the bed itself. From our specialised local teams across East Anglia to our trusted national delivery partners,   we handle the heavy lifting so you don’t have to. Professional, punctual, and prepared, we bring comfort straight to your door.

Local Delivery Experts

For our customers in Norfolk, Suffolk, North Essex, and East Cambridgeshire, we use our own World of Beds delivery teams. This allows us to offer a more personalised, in-home service.

Our Delivery Rates 

*Local Area defined as Norfolk, Suffolk, North Essex, and East Cambridgeshire.

Delivery Times & Logistics

Timeframes:
- Local stock items typically arrive within 3–7 working days.
- National deliveries take 7–14 working days.
- Lead times for made-to-order items will be confirmed at the point of purchase.

We will email you post purchase to confirm delivery.

Updates:
We’ll provide an estimated timeframe when you place your order and notify you of any significant delays caused by external factors (e.g. weather or supplier disruption).

Access:
Please ensure the route to your selected room is clear. If doors or bannisters need to be removed, this must be arranged prior to delivery.

National Orders:
These are Doorstep / Curbside only. Drivers are not insured to enter the property, so please ensure you have assistance available to move items inside.

Assembly & Disposal (Local Area Only)

Available exclusively within our Norfolk, Suffolk, Essex, and Cambridgeshire delivery zones.

Professional Assembly

• Divan / Adjustable Sets: £10
• Metal or Wood Bed Frames: £35
• Ottoman Storage Beds: £45
• Bunk Beds: £85

Responsible Disposal

• Mattress or Base: £35 per item
• Complete Bed (Mattress + Base): £55

Items must be dry and easily accessible for our team.

Cancellations (Online & Phone Orders)

Under the Consumer Contracts Regulations 2013, you have the legal right to change your mind within 14 days of receiving your goods.

When you can cancel:

You’ve changed your mind (and the item is eligible, see below)

• There is a pricing or description error
• There is a significant delivery delay
• The item is faulty, or we have failed in our service

How to cancel:
Email sales@worldofbeds.co.uk or contact your local branch with your name, order number, and the items you wish to cancel.

Returns

For health and hygiene reasons, you cannot change your mind on sealed hygiene products once unsealed. 

This includes: Pillows, duvets, toppers, and bedding

Mattresses:
If delivered in protective packaging, once opened, mattresses are no longer eligible for a ‘change of mind’ return.

Made-to-Order:
Bespoke items cannot be cancelled once production has started.

Note: If you are unhappy with your mattress after opening it, please refer to our 30-Night Sleep Trial (requires purchase of a mattress protector).

Collection & Refunds

• Condition:
  Items must be returned in ‘as-new’ condition and original packaging. We may deduct from your refund if items are damaged due to poor repackaging.
• Charges:
  A collection fee applies to change-of-mind returns. This will be confirmed before booking. There is no charge for collecting faulty or misdescribed items.
• Refund Timeline:
  Refunds are processed within 14 days of receiving the goods.
  We refund the item cost and standard delivery charge. Enhanced services (e.g. £35 Room of Choice) are non-refundable.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us immediately. We’ll arrange a repair, replacement, or refund in line with your statutory rights.

For national deliveries, please note any packaging damage on the driver’s handheld device upon arrival.

National Delivery Protocols

We proudly deliver across the UK Mainland, using specialist furniture couriers experienced in handling large and heavy items.

• Service Level: Curbside / Doorstep delivery only
• Booking Your Slot: Couriers will contact you via SMS or email with a delivery window once dispatched
• Inspection: Please inspect the packaging on arrival and record any damage on the driver’s device before signing

30-Night Risk-Free Sleep Trial

Sleep with total peace of mind. If your new mattress isn’t the perfect fit after 30 nights, we’ll help you swap it.

• Requirement: Mattress protector purchase required
• Process: Sleep on it for at least 30 nights, then contact us within 40 days of delivery
• Condition: Mattress must be kept in ‘as-new’ condition

[Find out more about our sleep trial]

Delivery FAQ

How long does delivery take?
Local stock items: 3–7 working days
National deliveries: 7–14 working days
Made-to-order items may take longer.

Can I track my national delivery?
Yes, you’ll receive a tracking link via email once your order leaves our warehouse.

What if I live in a flat?
National deliveries are to the building’s main entrance.
Local Room of Choice deliveries include carrying items to your specific apartment.

Ready for a better night’s sleep?

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