World of Beds – Help Centre & FAQs
Ordering & Choosing the Right Bed
How do I choose the right mattress?
How do I choose the right mattress?
Choosing the right mattress depends on how you sleep, your body weight, and your comfort preference. Side sleepers often prefer softer or medium mattresses, while back and front sleepers usually need firmer support. Our team can guide you online or in-store to help you find the right level of comfort and support.
What mattress types do you sell?
What mattress types do you sell?
We stock pocket-sprung, memory foam, orthopaedic, and hybrid mattresses, along with a wide range of bed frames, divans, and ottoman beds. (Maybe drop the orthopaedic as it really was a word the bedding manufacturers introduced in the 70s)
What sizes do you offer?
What sizes do you offer?
All standard UK sizes are available:
Single, Small Double, Double, King and Super King. Full-size details are listed on each product page.
Do you sell bespoke or non-standard sizes?
Do you sell bespoke or non-standard sizes?
Some products can be made to bespoke sizes or adjusted to suit your needs. Please contact us for availability and lead times.
🚚 Delivery & Installation
How long does delivery take?
How long does delivery take?
Delivery times vary depending on the product and your location. Many in-stock items are available for fast or next-day delivery, while made-to-order items may take longer. Estimated delivery times are shown at checkout.
Do you offer two-man delivery?
Do you offer two-man delivery?
Yes. Larger items such as beds and mattresses are delivered by a professional two-man team where required.
Do you deliver across the UK?
Do you deliver across the UK?
We deliver across the UK mainland. Some remote areas may incur additional charges.
♻️ Old Mattress Removal
Do you offer old mattress removal?
Do you offer old mattress removal?
Yes, where available, we offer an old mattress removal service at checkout.
Your old mattress will be taken away for responsible disposal or recycling when your new one is delivered.
Can you remove my old bed frame as well?
Can you remove my old bed frame as well?
Please contact us before ordering to confirm whether bed frame removal is available in your area.
Assembly & Fitting
Do you assemble beds on delivery?
Do you assemble beds on delivery?
Yes, we offer a professional assembly and fitting service on selected products. This option can be added at checkout.
Will packaging be removed?
Will packaging be removed?
Our delivery teams can remove packaging during the assembly service, leaving your room tidy and ready to use.
Finance & Payment Options
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and finance options (subject to approval).
Do you offer interest-free finance?
Do you offer interest-free finance?
Yes, flexible finance and payment plans are available through [Clearpay & Klarna] Full details, including eligibility and terms, are shown at checkout.
Can I pay a deposit and spread the cost?
Can I pay a deposit and spread the cost?
In many cases, yes. Finance allows you to spread the cost over monthly payments to suit your budget.
Returns, Warranties & Aftercare
Can I return or exchange my mattress?
Can I return or exchange my mattress?
If your mattress is faulty or not as described, please contact us as soon as possible. Change-of-mind returns are subject to our returns policy and hygiene regulations.
What warranty do mattresses come with?
What warranty do mattresses come with?
All mattresses include a manufacturer’s warranty, typically ranging from 1 to 10 years, depending on the product.
What should I do if I think my mattress is faulty?
What should I do if I think my mattress is faulty?
Contact our customer service team with your order details and photos, if possible. We’ll assess the issue and guide you through the next steps.
Mattress Care & Comfort
Why does my new mattress feel different at first?
Why does my new mattress feel different at first?
New mattresses often take a few weeks to settle, and your body may need time to adjust to the new support.
How do I look after my mattress?
How do I look after my mattress?
We recommend rotating your mattress every 4 to 6 weeks and using a mattress protector to keep it clean and extend its lifespan.
Should I flip my mattress?
Should I flip my mattress?
Only flip your mattress if the manufacturer recommends it. Many modern mattresses are designed to be rotated only.
Sleep Accessories & Bedding
Do you sell pillows, mattress toppers and protectors?
Do you sell pillows, mattress toppers and protectors?
Yes, we stock a full range of sleep accessories designed to improve comfort, support and hygiene. Please visit our bedding page. (May be wise to mention bed linen is not returnable due to hygiene reasons) unless faulty.
Can accessories help if my mattress feels too firm or soft?
Can accessories help if my mattress feels too firm or soft?
Absolutely. Mattress toppers, pillows and protectors can fine-tune comfort and extend the life of your mattress.
Showrooms & Support
Can I visit a showroom to try beds in person?
Can I visit a showroom to try beds in person?
Yes, you’re welcome to visit one of our showrooms to test mattresses and speak with our experienced team. Find our locations here.
How can I contact World of Beds?
How can I contact World of Beds?
You can contact us by phone, email or through our website. Our team is always happy to help with advice, orders and aftercare.
