Terms of service
Please read these Terms and Conditions carefully before using the World of Beds website or placing an order with us. By accessing our website at worldofbeds.co.uk or purchasing goods from us, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
1. About Us
World of Beds is a family-run retailer with over 40 years of experience in beds, mattresses, and sleep accessories. We operate showrooms across Norfolk and Suffolk and sell online throughout the UK mainland.
Registered Address: Unit 2 Roundtree Way, Norwich, NR7 8SH
Email: sales@worldofbeds.co.uk
Phone: 01603 483636
Our website is built on the Shopify platform and was developed by Otro Solutions.
2. Placing an Order
When you place an order through our website, by phone, or in-store, you are making an offer to purchase goods from us. All orders are subject to availability and acceptance. A legally binding contract between you and World of Beds is formed only when we dispatch the goods to you or send you an order confirmation email explicitly accepting your order.
We reserve the right to decline any order at our discretion, including in cases of pricing errors, product description errors, stock unavailability, or failure to obtain payment authorisation. If we are unable to fulfil your order, we will notify you promptly and issue a full refund.
3. Pricing and Payment
All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT at the prevailing rate. Delivery charges, where applicable, are displayed separately during the checkout process and form part of the total order value.
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, UnionPay, Diners Club, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna. By submitting an order, you confirm that the payment details you have provided are valid and that you are authorised to use the chosen payment method.
Finance Options: We offer flexible finance through Klarna and Clearpay, subject to eligibility and credit approval. Full terms of any finance arrangement are provided by the relevant finance provider at the point of application and are separate from these Terms and Conditions.
4. Delivery
We offer both local and national delivery services across the UK mainland. The service level and cost depend on your location and order value, as summarised below.
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Service
|
Local Area (Norfolk, Suffolk, North Essex, East Cambridgeshire)
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National (UK Mainland)
|
|
Standard Delivery
|
Free (Room of Choice)
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Free (Curbside/Doorstep)
|
|
Room of Choice (National)
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N/A
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£49.00
|
Delivery timeframes are estimates and not guaranteed. Local in-stock items typically arrive within 3 to 7 working days. National deliveries typically take 7 to 14 working days. Lead times for made-to-order and bespoke items will be confirmed at the point of / or after purchase.
For national deliveries, our courier partners deliver to the curbside or doorstep only. Drivers are not insured to enter your property. It is your responsibility to ensure adequate assistance is available to move items inside and that access routes are clear. For local deliveries, our own teams offer a Room of Choice service and can assist with placement.
We will notify you by email after purchase to confirm your delivery slot. You will receive tracking information once your order is dispatched.
5. Assembly and Disposal Services (Local Area Only)
Professional assembly and responsible disposal of old items are available exclusively within our local delivery zones. The following charges apply:
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Service
|
Price
|
|
Divan / Adjustable Set Assembly
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£10
|
|
Metal or Wood Bed Frame Assembly
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£35
|
|
Ottoman Storage Bed Assembly
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£45
|
|
Bunk Bed Assembly
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£85
|
|
Mattress or Base Disposal
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£35 per item
|
|
Complete Bed (Mattress + Base) Disposal
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£55
|
Items for disposal must be dry and easily accessible. These services can be added at the point of purchase or by contacting your local store.
6. Cancellations and Returns
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, provided the goods are returned in their original, unused, and resalable condition.
Important Hygiene Exceptions: For health and hygiene reasons, the following items cannot be returned once their original sealed packaging has been opened: mattresses delivered in protective hygiene packaging, pillows, duvets, mattress toppers, mattress protectors, and bedding. This is a legal exception permitted under the Consumer Contracts Regulations 2013.
Bespoke and Made-to-Order Items: Items manufactured to your specific requirements (including bespoke sizes and zip-and-link configurations) cannot be cancelled once production has commenced.
To cancel an order, please email sales@worldofbeds.co.uk or contact your local branch, providing your name, order number, and the items you wish to cancel. A collection fee applies to change-of-mind returns and will be confirmed before collection is booked. There is no charge for collecting items that are faulty or not as described.
Refunds are processed within 14 days of us receiving the returned goods. We will refund the item cost and standard delivery charge. Enhanced delivery services (such as the Room of Choice upgrade) are non-refundable.
7. The 30-Night 'Perfect Match' Sleep Trial
We offer a 30-Night Sleep Trial on eligible mattresses. The key terms of this trial are as follows:
To qualify, you must purchase a World of Beds Mattress Protector alongside your mattress and use it from the very first night. You must sleep on the mattress for a minimum of 14 nights to allow your body to adjust. If, by day 30, you are not satisfied, you may contact us to arrange a one-time exchange for a different mattress of the same size.
An activation fee of £50 applies to all exchanges, covering the cost of professional collection and redelivery. If the replacement mattress is more expensive, you will pay the difference; no refund is given if a lower-priced model is selected. The trial does not restart on the replacement mattress.
The trial is not available on clearance or ex-display items, cot or children's mattresses, bespoke or made-to-order sizes, or bed frames, divans, and adjustable bases. The mattress must be maintained in a clean, unstained condition throughout the trial period.
8. Faulty or Damaged Goods
If any goods you receive are damaged on arrival or develop a fault during normal use, please contact us as soon as possible with your order details and, where possible, photographic evidence. We will arrange a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
For national deliveries, any visible damage to packaging must be recorded on the courier's handheld device at the time of delivery before you sign for the goods.
9. Warranties
All mattresses and bed frames sold by World of Beds are covered by the relevant manufacturer's warranty, which typically ranges from 1 to 10 years depending on the product. Warranty details are provided on individual product pages. Warranties cover manufacturing defects under normal use and do not extend to damage caused by misuse, accidental damage, improper cleaning, or failure to use an appropriate bed base.
10. Intellectual Property
All content on this website, including text, images, logos, product descriptions, and design, is the property of World of Beds or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.
11. Website Use and Accuracy
We take reasonable care to ensure that the information on our website is accurate and up to date. However, we do not warrant that product descriptions, pricing, or other content is error-free. If you discover an error, please contact us. We reserve the right to correct errors and update information at any time without prior notice.
12. Limitation of Liability
To the fullest extent permitted by law, our total liability to you in connection with any order or use of our website is limited to the total purchase price you paid for the relevant goods. We are not liable for any indirect, incidental, or consequential losses, including loss of income, business opportunity, or profits.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to do so.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
World of Beds
Unit 2 Roundtree Way, Norwich, NR7 8SH
Email: sales@worldofbeds.co.uk
Phone: 01603 483636
